Refunds & Returns

If you are returning a part it is important that we are aware of the return and the reason for it. It also helps a great deal if a provisional action has been agreed, such as a refund, inspection and replacement etc. Please read the terms below and contact us before returning an item. We will issue a returns number for you to include with the item so that we know what actions to take.

  1. All items being returned must have a returns number. Please contact Spartan Manufacturing Ltd to obtain a returns number.
  2. New parts carry their manufacturer’s warranty. If the part has been modified or adapted in any way the manufacturer’s warranty becomes void and Spartan Manufacturing Ltd cannot accept responsibility for refunds or replacement of such parts.
  3. Guarantee liability is restricted to replacing goods. Should it not be possible to replace goods a credit note or monetary refund will be made.
  4. We cannot cover consequential loss, only the part itself is covered by the warranty.
  5. Returned goods should be as received, in a saleable condition and in their original packaging with all labels still attached.
  6. Ensure you do not affix labels or tape directly to the product packaging, only the external shipping packaging. Spartan Manufacturing Ltd is entitled to refuse the return or deduct from a refund any diminution of value as a result of the product not being in the above condition.
  7. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
  8. We will refund you to your original payment method.
  9. Spartan Manufacturing Ltd gift vouchers are non-refundable.
  10. Please do not send your purchase back to the manufacturer unless you have been advised to.
  11. For your protection we recommend that you use an appropriately insured delivery service as you are responsible for the item until we have received it (please keep your proof of postage until we have confirmed we have received the item).
  12. Please note that you are responsible for the costs of return postage on all parts unless the goods are found to be faulty, not of satisfactory quality, or do not meet the description given. You must include the original packaging and product labels.
  13. Credit notes are valid for six months from the date of issue.
  14. Faulty/damaged items have a return period up to the manufacturer’s warranty period covered by your statutory rights
  15. Faulty customised goods (or goods that have been altered in any way) may need to be returned for inspection as customisation could void your manufacturer’s warranty. This does not affect your statutory rights.